Terms & Conditions

Terms & Conditions – Joe & Ivy

This website is operated by Joe & Ivy. Throughout the site, the terms “we,” “us,” and “our” refer to Joe & Ivy. By accessing our website and/or purchasing from us, you agree to be bound by these Terms & Conditions (“Terms”).

These Terms apply to all users of the site, including browsers, customers, merchants, and content contributors. If you do not agree to these Terms, you may not access or use our website or services.

We reserve the right to update or modify these Terms at any time. Continued use of the website following any changes constitutes acceptance of those changes.

Article 1 – Definitions

For the purposes of these Terms:

  • Consumer: A natural person acting for purposes outside their trade or profession

  • Merchant: Joe & Ivy

  • Day: A calendar day

  • Distance Contract: An agreement concluded via online communication without physical presence

  • Right of Withdrawal: The right of the consumer to cancel the agreement within the specified period

  • Durable Medium: Any tool that allows information to be stored and reproduced unchanged

Article 2 – Identity of the Merchant

  • Company Name: Joe & Ivy

  • Email Address: support@joe-ivy.com

  • Registration Number: 98058703

  • Address: 10 Plein St, Cape Town City Centre, 8000, South Africa

Article 3 – Applicability

These Terms & Conditions apply to every offer made by Joe & Ivy and to every agreement concluded between the merchant and the consumer.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. Any invalid provision shall be replaced with one that most closely reflects the original intent.

Article 4 – Offers

  • All offers are non-binding and subject to change without prior notice

  • Product descriptions are provided as accurately as possible

  • Images are for illustrative purposes; actual products may differ slightly

  • Obvious errors or pricing mistakes are not binding

Unless otherwise stated:

  • Prices may exclude import duties, customs fees, and VAT

  • These costs are the responsibility of the customer upon delivery

Article 5 – Agreement

An agreement is concluded when:

  • The consumer accepts the offer, and

  • Payment is successfully completed

We reserve the right to refuse, cancel, or limit any order if necessary, including in cases of suspected fraud or incorrect pricing.

Article 6 – Right of Withdrawal

Consumers have the right to withdraw from the agreement within 30 days of receiving the product, without providing a reason.

Conditions:

  • Products must be returned unused and in original packaging

  • The consumer must notify us within the withdrawal period

  • Returns must comply with our Return & Refund Policy

Failure to meet these conditions may result in rejection of the return.

Article 7 – Costs of Withdrawal

  • Return shipping costs are borne by the consumer

  • Refunds are processed within 30 days after approval

  • Refunds are issued to the original payment method

Article 8 – Exclusions

The right of withdrawal does not apply to:

  • Hygiene-sensitive products (e.g. underwear, lingerie)

  • Personalized or custom-made items

  • Products that cannot be returned due to their nature

  • Opened or used items that are no longer in resale condition

Article 9 – Pricing

  • Prices are fixed at the time of purchase

  • We reserve the right to correct pricing errors

  • Prices may be influenced by external factors (e.g. exchange rates)

We are not liable for typographical or pricing errors.

Article 10 – Conformity and Warranty

We guarantee that our products:

  • Conform to the agreement

  • Match the specifications described

  • Meet reasonable standards of quality and usability

The warranty does not apply if:

  • The product has been misused or damaged by the consumer

  • Unauthorized repairs or modifications have been made

  • Damage results from improper handling

Article 11 – Delivery and Performance

  • Orders are processed and shipped within the stated timeframes

  • Delivery times are estimates and not guaranteed

  • Delays may occur due to external factors beyond our control

If an order cannot be fulfilled, we will notify the consumer and offer an appropriate solution.

Risk of loss or damage transfers to the consumer upon delivery.

Article 12 – Payment

All payments must be completed at checkout using our secure, SSL-encrypted system.

We accept:

  • Credit cards (Visa, Mastercard, American Express)

  • Apple Pay

  • Google Pay

We reserve the right to refuse transactions if fraud or unauthorized use is suspected.

Article 13 – Complaints

Complaints must be submitted within 7 days of discovering the issue.

  • We will respond within 7** days**

  • If more time is required, we will inform you accordingly

Submitting a complaint does not suspend payment obligations.

Article 14 – Liability

Joe & Ivy is not liable for:

  • Indirect, incidental, or consequential damages

  • Delays caused by shipping carriers or third parties

  • Minor deviations in product appearance or specifications

Our liability is limited to the purchase value of the product.

Article 15 – Disputes

All agreements between the merchant and the consumer are governed exclusively by South African law, regardless of the consumer’s location.

Article 16 – Contact

For questions regarding these Terms & Conditions, please contact us:

Email: support@joe-ivy.com